Frequently Asked Questions

We are open Tuesday through Saturday from 10:00 to 18:00, and Sunday from 12:00 to 17:00. We are closed on Mondays and major public holidays. Last admission is 30 minutes before closing time. Special hours may apply during holidays or special events - check our website or call ahead if you're visiting during a holiday period.

Adult admission is €12, seniors (65+) pay €9, students pay €8, and children (6-17) pay €6. Children under 6 are admitted free. We also offer family passes for €28 (2 adults + up to 3 children) and annual memberships for €60. See our pricing page for complete details including group discounts.

General admission does not require advance booking - you can simply arrive during our opening hours. However, we strongly recommend booking in advance for guided tours, educational programs, behind-the-scenes tours, and research access. Group visits (10+ people) must be booked in advance. Booking ensures availability and allows us to prepare for your visit.

Most visitors spend between 1.5 and 3 hours exploring our galleries. If you're taking a guided tour, plan for the tour duration (90 minutes to 2.5 hours depending on the tour type) plus additional time if you want to explore on your own afterward. For school programs and workshops, plan for 2-4 hours. You're welcome to stay as long as you like during our opening hours.

Yes, our facility is fully wheelchair accessible. We have ramps, elevators, and accessible restrooms throughout the building. Wheelchairs are available for loan on a first-come, first-served basis. We also provide assistive listening devices for tours and large-print materials upon request. If you have specific accessibility needs, please contact us in advance so we can ensure we're prepared to accommodate you.

Yes, personal photography without flash is permitted in most areas for non-commercial use. Some special exhibitions may have photography restrictions, which will be clearly marked. Tripods, selfie sticks, and professional photography equipment require a special permit. We ask that you be respectful of other visitors and artifacts when photographing. Commercial photography requires advance permission and a permit fee.

Yes! We welcome families with children. We have activity sheets available for different age groups, family-friendly tours, and quarterly family days with special programming. Baby changing facilities are available in all restrooms. Strollers are permitted in most areas, though baby carriers are recommended during busy times. Our café offers child-friendly food options.

We have a café on-site offering light refreshments, beverages, sandwiches, and snacks. The café is open during our regular operating hours. While we don't have a full restaurant, our café provides sufficient options for a light meal. You're also welcome to bring packed lunches and use our designated eating areas (food is not permitted in the galleries).

Public parking is available within a short walk of our facility. We can provide detailed parking information and directions when you contact us or visit our website. Unfortunately, we do not have dedicated on-site parking. We recommend using public transport when possible, as our facility is well-connected to bus and rail services.

No, food and drinks are not permitted in the exhibition galleries to protect the artifacts. However, bottled water is allowed in sealed containers. We have a café on-site and designated eating areas where you can enjoy food and beverages. You're welcome to bring packed lunches to enjoy in these areas.

We recommend comfortable clothing and shoes, as you'll be walking and standing during your visit. Our building is climate-controlled at 18-20°C (64-68°F) to protect the artifacts, so you may want to bring a light jacket or sweater. There is no formal dress code - casual attire is perfectly acceptable.

Yes, you can leave and re-enter on the same day with your admission ticket. Just let our reception staff know when you're leaving, and they'll validate your ticket for re-entry. This allows you to take breaks, have lunch outside the facility, or run errands while visiting.

Yes! We have extensive educational programming for schools at all levels. Our programs are curriculum-aligned and include guided tours, hands-on workshops, and outreach programs where we visit your school. We serve primary schools, secondary schools, and universities. Programs must be booked at least 4 weeks in advance. See our services page for details or contact us to discuss your specific needs.

Absolutely! We welcome homeschool groups and can provide age-appropriate programming. Homeschool groups of 10 or more qualify for our group discount rates. Contact us to arrange a visit tailored to your homeschool curriculum and the ages of your students.

Yes, we offer free downloadable teaching resources including lesson plans, activity sheets, and assessment tools. These are available on our website. We also provide professional development workshops for teachers and can consult with educators to help integrate our resources into their curricula.

Yes, our research library and digital archives are available to qualified researchers by appointment. Access is free but requires advance registration. Our library contains over 5,000 volumes on Gaulish, Celtic, and Iron Age European topics. Our digital archives include artifact records, photographs, and historical documents. Contact us to arrange research access and discuss your project.

Qualified researchers can request access to study specific artifacts in our collections. This requires an advance application including your research proposal, credentials, and specific artifacts you wish to study. We review applications on a case-by-case basis. Artifact study sessions are supervised and take place in our dedicated study rooms.

Yes, we offer competitive research fellowships for scholars working on projects related to Gaulish civilization, Celtic studies, or Iron Age Europe. Fellowships provide stipends, workspace, and access to our collections and resources. Applications are reviewed annually. Check our website or contact us for current fellowship opportunities and application deadlines.

For general admission, no booking is required so cancellation doesn't apply. For guided tours and programs, cancellations made more than 48 hours in advance receive a full refund. Cancellations made 24-48 hours in advance receive a 50% refund. Cancellations made less than 24 hours in advance are non-refundable. We understand that circumstances change and will work with you to reschedule when possible. See our policies page for complete details.

Yes, registered service animals are welcome throughout our facility. We ask that service animals remain on leash or harness and under control at all times. Pets that are not service animals are not permitted. If you have questions about service animal access, please contact us in advance.

If you lose an item during your visit, contact us as soon as possible. We maintain a lost and found at our reception desk. Items are held for 30 days before being donated or disposed of. We'll make reasonable efforts to contact you if we find an item with identifying information.